Role Purpose:

As a delivery driver, you will play a key role in ensuring our professional, domestic and hire customers receive their machinery safely, efficiently, and with excellent service.  You will be responsible for the collection and delivery of machinery sold by the company. You may also be required to install and assemble certain equipment, ensuring it meets manufacturer guidelines and customer expectations. Your role will also include helping our busy parts department with their Parts and Gas deliveries.

Duties & Responsibilities:                                                                                                                               

• Collect and deliver professional, domestic, and hire groundcare machinery
• Assemble machinery as required in line with manufacturer guidelines
• Promote the safe use of machinery and implements to end users

• Collect and deliver Calor Gas as required to a range of customers
• Maintain a clean, tidy, and safe vehicle
• Provide excellent customer service both face-to-face and over the phone
• Build positive relationships with customers and identify new opportunities
• Represent and promote the company and its products in a professional manner
• Liaise with customers and suppliers as required
• Attend training courses to maintain compliance and product knowledge

Essential Skills/Experience:

• Full UK driving licence (essential)

• ADR licence is desirable

• Strong customer service skills and a professional manner
• Self-motivated with the ability to work on your own initiative
• A team player with a smart and tidy appearance
• Good knowledge of groundcare machinery (advantageous)
• Mechanical background (advantageous)

The post Delivery Driver – Fakenham appeared first on Ernest Doe.

Essential Skills / Experience:

• Previous experience in a retail or showroom environment
• Sales experience and a target-driven mindset
• Knowledge of horticultural or agricultural machinery/products
• Experience in stock control or parts departments
• Support the daily operation of the parts department and showroom, allocating tasks as required
• Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
• Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
• Process sales, quotations, and orders, including sourcing parts from suppliers and other branches
• Coordinate stock movement between depots and assist with stock control and regular stock checks
• Handle point-of-sale transactions, including cash and card payments, and generate invoices
• Promote products, special offers, and upsell where appropriate to maximise sales opportunities
• Assist with deliveries, including loading, unloading, and packing goods
• Build strong relationships with internal teams, suppliers, and customers
• Stay up to date with product knowledge through training and supplier updates
• Support the achievement of departmental targets and business objectives
• Ensure compliance with company procedures and health & safety standards
• Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
• Excellent communication skills across face-to-face, phone, and email
• Customer-focused with a friendly and professional approach
• Confident handling transactions with accuracy and attention to detail
• A team player who can also work independently when needed
• Comfortable using IT systems, including email and basic computer applications
• Flexible and able to remain calm under pressure
• Ability to handle confidential information appropriately

The post Parts Supervisor – Wymondham appeared first on Ernest Doe.

Role Purpose

Reporting directly to the Groundcare Sales Office Manager, you will be responsible for supporting the day-to-day operation of the Groundcare warehouse, ensuring the accurate receipt, storage and distribution of machinery, parts and equipment. You will assist with stock control, goods handling and the distribution of products to our branches across East Anglia.

Essential Skills/Experience/Requirements:

• Previous warehouse or stock control experience is desirable.
• Excellent communication skills with the ability to work effectively with suppliers and colleagues in a polite and professional manner.
• Transfer of stock to the showroom and goods inward areas.
• Assisting with stock checks and inventory control.
• Unpacking and accurately processing supplier deliveries and parcels.
• Loading and unloading supplier vehicles.
• Forklift licence (desirable).
• Full driving licence.
• General computer skills, including the use of email and internet applications.
• Good numeracy and literacy skills.
• Strong attention to detail when recording and processing stock data.
• Good verbal and written communication skills.
• A team player, capable of working independently and as part of a team.
• Able to use initiative and work efficiently with minimal supervision.
• Maintain a good level of health and fitness, including the ability to lift items up to 25kg safely.

The post Horticultural Warehouse Operative – Ulting appeared first on Ernest Doe.

Key Responsibilities:

• Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.

• Manage incoming calls and maintain the branch switchboard
• Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.

• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.

• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
• Update the sales database regularly
• Support the sales team during events and trade shows
• Provide general administrative support across branch operations.
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What We’re Looking For:

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• Exceptional accuracy and attention to detail with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented
• Full clean driver’s license

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Reporting directly to the Service Manager, you will be primarily responsible for the repair and maintenance of all equipment associated with Agricultural (but not limited to) machinery that is sold by the company’s sales department.

Working with Ernest Doe will give you direct access to the manufacturers for support and training, as well as the benefit of working with our own experienced team members.

Essential Skills/Experience:

• Ability to repair and maintain equipment for customers associated with Agricultural and equipment
• Ability to diagnose hydraulic and electrical faults using the latest software and successfully carry out repairs which may be chargeable, warrantable or internal type jobs.
• Lifting heavy machinery, applying common sense to items that require the assistance of special tools
• Proven experience within the Agricultural industry
• Able to work alone and on your own initiative
• Self-motivated
• Maintain a good general level of health and fitness
• Good general appearance
• Excellent customer service skills as this is a customer-facing role
• Full clean driver’s licence

The post Agriculture Service Technician – Fakenham appeared first on Ernest Doe.

Role Purpose:

Reporting to the Branch & Sales Manager, you will be responsible for the overall efficient running of the Parts Department.  This will include the showroom and goods inward area, its staff and the overall departmental profitability as well as maintaining effective and accurate communication between customers and the Parts team.

As the Parts & Retail Manager you will be integral to providing support not only internally, to our Sales and Service Departments, but to some major key accounts, customers and trade partners.

Essential Skills/Experience:

• Experience and good knowledge of Agricultural and Groundcare products and parts is advantageous
• Previous management or supervisory experience is desirable
• Excellent communication skills both verbally and written are required
• Remain calm under pressure
• Be organised and have the ability to multitask efficiently
• Be proactive and methodical in approach to problem solving
• Act with discretion when dealing with matters of a confidential nature
• Work towards targets and objectives set.
• Able to work alone and on your own initiative
• Have an excellent level of IT skills
• Strong attention to detail

The post Parts & Retail Manager – Framlingham appeared first on Ernest Doe.

Role Purpose:

Reporting to the Branch & Sales Manager, you will be responsible for driving Domestic Groundcare showroom sales while supporting general showroom activity.  You will play a key role in maximising sales opportunities and delivering a professional and welcoming customer experience.

Essential Skills/Experience:

• Maintain showroom stock levels and ensure displays are accurate, priced, and well presented
• Process customer orders and source parts/products from suppliers
• Manage stock control and carry out stock checks
• Handle point-of-sale administration
• Arrange and support product demonstrations
• Promote company image and product ranges
• Identify upselling opportunities and promote specialist offers
• Assist with loading/unloading deliveries and packing goods
• Build strong product knowledge through training and development
• Communicate effectively with customers, suppliers, and colleagues
• Deliver excellent customer service across face-to-face, phone, and email channels
• Work towards sales targets and departmental goals
• Follow company procedures and health & safety guidelines
• Maintain a proactive, sales-driven approach in all aspects of the role

The post Domestic Groundcare & Showroom Sales Person – Framlingham appeared first on Ernest Doe.

 The Role

Reporting directly to the Service Manager, you will be responsible for the repair, servicing, and maintenance of horticultural machinery and associated equipment supplied by the company’s sales departments.

You will play an important role in ensuring our customers receive a high standard of technical support and service.

Key Responsibilities

• Diagnose, repair, and maintain horticultural machinery and equipment
• Carry out routine servicing and maintenance work to manufacturer standards
• Identify hydraulic and electrical faults using the latest diagnostic software
• Ensure all repairs are completed efficiently and safely
• Provide excellent customer service both in person and over the phone
• Work independently as well as part of the wider service team
• Maintain accurate records of work carried out
• Follow health and safety procedures at all times

About You

• Knowledge of domestic or professional grass machinery is advantageous
• Good understanding of utility, garden, or small agricultural machinery
• Experience diagnosing and repairing hydraulic and electrical systems
• Self-motivated with the ability to work on your own initiative
• Strong communication and problem-solving skills
• Competent in the use of computers and diagnostic systems
• Excellent customer service skills
• Physically capable of carrying out manual handling tasks safely and responsibly

What We’re Looking For

We’re seeking someone who is reliable, enthusiastic, and committed to delivering high-quality workmanship. You’ll have a practical mindset, attention to detail, and a positive approach to customer service.

The post Horticultural Service Technician – Esher appeared first on Ernest Doe.

The Role

Reporting to the Branch & Sales Manager, you will be responsible for promoting and selling a range of new and used agricultural machinery and associated equipment within a defined territory. You will play a key role in building strong customer relationships, identifying new business opportunities, and delivering an outstanding customer experience.

Key Responsibilities

• Manage and develop sales within your designated area
• Promote and sell agricultural machinery, both new and used
• Identify and maximise new sales opportunities
• Build and maintain strong, long-term customer relationships
• Represent the dealership and its portfolio of leading brands
• Attend customer events, shows, and demonstrations
• Demonstrate machinery and equipment where required
• Ensure all products are delivered in line with company and brand standards
• Maintain up-to-date product knowledge
• Achieve and exceed sales targets set by management

About You

• Strong knowledge of the agricultural industry and machinery
• Proven experience in sales, service, or parts within the sector
• Excellent communication and customer service skills
• Target-driven with a proactive approach to sales and upselling
• Self-motivated with the ability to work independently
• Confident in influencing, negotiating, and closing deals
• Well-organised with good administrative skills
• Full UK driving licence (essential) 

What We’re Looking For

We’re seeking someone who is enthusiastic, customer-focused, and driven to succeed. You’ll be comfortable working both independently and as part of a team, with a genuine interest in delivering value to customers.

The post Agricultural Area Sales Manager – Marlesford appeared first on Ernest Doe.

We’re more than just a workplace, we’re a community of skilled technicians who support and learn from each other every day. Whether you’re looking to take your career to the next level or grow with us, we offer opportunities to develop, evolve, and be part of something special. If you’re ready to join a team that values creativity, problem-solving, and have a can-do attitude, we want you on board!

Role Purpose:

To repair and maintain all equipment associated with Specialist Vegetable machinery (but not limited to) that is sold by the company’s sales departments.

Essential Skills/Experience:

• Proven experience within the agricultural industry would be advantageous
• Ability to diagnose faults and successfully carry out repairs which may be chargeable or warrantable
• Service, maintain and diagnose faults on in-field agricultural machinery and crop production equipment, including products from manufacturers such as Ecorobotix, Tumoba, Verhoest and Samon, among others
• Installation, commissioning and modification of new and existing in-field equipment, including fabrication and repairs where required
• Complete job cards in full relating to work undertaken, including machine details, time, mileage and any accompanying documentation
• Liaise professionally with customers and suppliers as required
• Ability to work independently using own initiative, as well as part of a team
• Ability to adhere to health and safety practices and procedures at all times
• Maintain a good general level of health and fitness
• Self-motivated with a proactive approach to work
• Good general appearance
• Competent in the use of computers and digital service tools
• Excellent customer service skills, as this is a customer-facing role
• Full valid driving licence with no more than 3 points

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